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Quality and Service Delivery: Aligning Objectives and Delivering Results

CPD Approved | 7 CPD Certified Topics + 2 Free PDF Certificates + Instant & Lifetime Access

Care Skills Centre

Summary

Price
£12 inc VAT
Study method
Online, On Demand What's this?
Duration
1.7 hours · Self-paced
Qualification
No formal qualification
CPD
10 CPD hours / points
CPD What's this?
Certificates
  • CPD Quality Standard Certificate - Free
  • Reed Courses Certificate of Completion - Free
  • CPD Quality Standard Hardcopy Certificate - £14.99
Additional info
  • Tutor is available to students

Add to basket or enquire

Overview

In today's competitive business landscape, organisations need to consistently provide high-quality service and meet customer expectations. This course equips you with the essential knowledge and skills to excel in managing quality, enhancing service delivery, and driving continuous improvement in your organisation. Research indicates that companies focusing on aligning objectives and delivering results enjoy 50% higher customer retention rates and 30% higher employee satisfaction.

Unlock your potential by mastering the art of aligning objectives and delivering results. Learn how to effectively engage with stakeholders, analyse service delivery processes, and implement continuous improvement strategies. By understanding the significance of managing quality and building effective teams, you'll empower your organisation to achieve greater customer satisfaction, increased efficiency, and improved performance. Transform your career and become the driving force behind your organisation's success with our in-depth Quality and Service Delivery course.

CPD

10 CPD hours / points
Accredited by CPD Quality Standards

Curriculum

8
sections
8
lectures
1h 45m
total

Course media

Description

"Quality and Service Delivery: Aligning Objectives and Delivering Results" is a comprehensive course that empowers professionals across various industries to excel in delivering exceptional service and achieving high-quality results. In today's competitive landscape, understanding stakeholder needs, continuous improvement, and effective team collaboration are essential.

Learning Outcomes:

  • Identify and engage with relevant stakeholders effectively.
  • Analyse service delivery processes and quality standards.
  • Apply continuous improvement principles in the workplace.
  • Recognise the importance of ongoing improvement efforts.
  • Develop strategies for managing quality in service delivery.
  • Evaluate various quality theories and their applications.
  • Build cohesive teams and delegate responsibilities appropriately.
  • Understand team dynamics and foster collaborative work environments.

By enrolling in this course, you will gain the knowledge and skills needed to align objectives with results, meet stakeholder expectations, and drive excellence in service delivery and quality management. Elevate your career and organisation's performance. Enroll now and take the first step towards delivering outstanding service and achieving remarkable results. Your journey to success begins here!

Who is this course for?

This course will be especially helpful for:

  • Professionals across industries seeking to understand stakeholder needs.
  • Those responsible for service delivery and quality management.
  • Individuals looking to grasp continuous improvement concepts.
  • Managers and team leaders are interested in quality management.
  • Team members aim to enhance collaboration and responsibilities.
  • Career-driven individuals seeking to excel in service and quality.

Requirements

Without any formal requirements, you can delightfully enrol in this course.

Career path

This course will help you to pursue a range of career paths, such as:

  • Quality Assurance Manager
  • Service Delivery Manager
  • Operations Manager
  • Customer Service Team Leader
  • Continuous Improvement Specialist
  • Quality Control Analyst
  • Process Improvement Manager
  • Customer Experience Manager
  • Business Analyst
  • Project Manager

Questions and answers

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Certificates

CPD Quality Standard Certificate

Digital certificate - Included

Reed Courses Certificate of Completion

Digital certificate - Included

Will be downloadable when all lectures have been completed.

CPD Quality Standard Hardcopy Certificate

Hard copy certificate - £14.99

Reviews

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Legal information

This course is advertised on reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.

FAQs

Study method describes the format in which the course will be delivered. At Reed Courses, courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on Reed Courses, many of which can be completed online.

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body's logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.
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